Outreach
Maximizing Caseload:
Local agencies will utilize whatever outreach measures are necessary to achieve maximum caseload. The following outreach measures are examples of what the agencies do to achieve maximum caseload:- Maintain or increase certification and distribution sites at The Emergency Food Assistance Program (TEFAP) sites and food pantries.
- Each local agency will provide certification and delivery options to meet the needs of homebound participants.
- Increase public notification through Community Action Agencies, Senior Centers, minority newspapers and radio stations.
Waiting Lists:
When a local agency exceeds the allocated caseload, and there are no available caseload slots to be transferred from another local agency, the agency will be instructed to establish a waiting list of eligible participants who apply for the program and to restrict new certifications as necessary. In establishing the waiting list, the local agency must include the date of application and information necessary to allow the local agency to contact the applicant when caseload space becomes available.Individuals on the waiting list will be certified according to the date the application was received on a first-come, first-served basis. Unless they have been determined ineligible, applicants will be notified of their placement on a waiting list within 10 days of their request for benefits.